Privacy Policy
Effective Date: September 10, 2026
Simulator Vault is operated by Muffins Pumpkin LLC, d/b/a Simulator Vault (“Simulator Vault,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, interact with, or make a purchase through:
This Privacy Policy should be read together with our other policies:
Terms of Service
https://simulatorvault.com/policies/terms-of-service
Shipping Policy
https://simulatorvault.com/policies/shipping-policy
Return & Refund Policy
https://simulatorvault.com/policies/refund-policy
Personal Information We Collect
The personal information we collect depends on how you interact with Simulator Vault.
We may collect information you provide directly to us, including:
-
Name
-
Email address
-
Phone number
-
Billing address
-
Shipping address
-
Account information
-
Order and purchase information
-
Customer service communications
-
Product inquiries
-
Reviews, feedback, or other information you choose to submit
When you visit our website, certain information may also be collected automatically through cookies and similar technologies, including:
-
IP address
-
Browser type
-
Device information
-
Operating system
-
Pages viewed
-
Website interactions
-
Referring website or source
-
Approximate location derived from an IP address
-
Shopping-cart and checkout activity
We may also receive information from service providers involved in operating our store, processing payments, preventing fraud, fulfilling orders, providing analytics, delivering marketing, or supporting other website functions.
Order and Transaction Information
When you place an order, we collect information necessary to process and fulfill your purchase.
This may include:
-
Contact information
-
Shipping information
-
Billing information
-
Products purchased
-
Order value
-
Payment status
-
Shipping and tracking information
-
Return, refund, or warranty information
Payment transactions are processed through Shopify and/or other authorized payment providers.
Simulator Vault does not require customers to provide full payment-card information directly to us outside the secure checkout and payment-processing systems used by our authorized providers.
Payment providers may collect and process payment information according to their own privacy and security practices.
How We Use Personal Information
We may use personal information to:
-
Process and fulfill orders
-
Process payments and refunds
-
Arrange shipping and delivery
-
Provide tracking information
-
Handle returns, cancellations, exchanges, and warranty assistance
-
Communicate about an order or customer-service request
-
Respond to product, compatibility, installation, or technical questions
-
Maintain customer accounts
-
Detect, investigate, and prevent fraud or unauthorized transactions
-
Maintain website security
-
Improve our website, products, services, and customer experience
-
Understand how customers use our website
-
Provide relevant advertising or marketing where permitted
-
Send marketing communications when permitted by applicable law and customer preferences
-
Comply with legal, regulatory, tax, accounting, and contractual obligations
-
Enforce our policies and protect Simulator Vault, our customers, and others
We may also use information for other purposes disclosed at the time the information is collected.
Shopify
Simulator Vault is hosted on Shopify, which provides the ecommerce platform we use to operate our online store.
Shopify processes certain information about visitors and customers in connection with providing its ecommerce, checkout, payment, security, analytics, and related services.
Depending on the Shopify services you use, Shopify may process information as a service provider to Simulator Vault or directly in connection with Shopify services such as Shop or Shop Pay.
You can learn more about Shopify’s privacy practices and privacy controls here:
https://www.shopify.com/legal/privacy
https://privacy.shopify.com/en
How We Share Personal Information
We may disclose personal information when reasonably necessary to operate Simulator Vault and provide our services.
This may include sharing information with:
-
Shopify
-
Payment processors and financial-service providers
-
Manufacturers, suppliers, distributors, and fulfillment partners
-
Shipping and freight carriers
-
Installation or delivery-service providers
-
Customer-support providers
-
Website hosting and technology providers
-
Fraud-prevention and security providers
-
Analytics providers
-
Advertising and marketing providers
-
Email and communications providers
-
Professional advisers such as accountants, attorneys, or consultants
-
Government authorities or other parties when required by law
For example, we may provide a manufacturer, distributor, or carrier with your name, delivery address, phone number, and order information when necessary to fulfill and deliver your purchase.
We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us except where otherwise permitted by applicable law or separately disclosed.
Manufacturers, Suppliers, and Fulfillment Partners
Simulator Vault offers products from multiple manufacturers and suppliers.
Depending on the product you purchase, information necessary to process or fulfill your order may be shared with the applicable manufacturer, supplier, distributor, freight carrier, installer, or fulfillment provider.
This may include information such as:
-
Customer name
-
Shipping address
-
Phone number
-
Email address
-
Order details
-
Delivery requirements
This information is provided as necessary to fulfill the order, arrange delivery, provide installation where applicable, address warranty or support matters, or otherwise complete the transaction.
Cookies and Similar Technologies
Simulator Vault and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve the website.
These technologies may be used to:
-
Keep the website functioning properly
-
Remember shopping-cart contents and preferences
-
Maintain account sessions
-
Support secure checkout
-
Detect fraud and security threats
-
Understand website traffic and performance
-
Measure how visitors interact with the website
-
Improve our website and customer experience
-
Measure marketing effectiveness
-
Provide advertising where permitted
Some cookies are necessary for the website to function.
Other cookies and technologies may be used for analytics, personalization, or advertising depending on your location, consent, and privacy settings.
Where required, visitors will be given appropriate choices regarding non-essential cookies and similar technologies.
Analytics and Advertising
We may use analytics and advertising services to understand website activity, measure performance, improve our services, and promote Simulator Vault.
Depending on the tools enabled on our website, these providers may receive information such as:
-
Device and browser information
-
IP address
-
Website interactions
-
Pages or products viewed
-
Advertising interactions
-
Purchase or conversion information
Certain disclosures of information for targeted or cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information under some U.S. state privacy laws even when no money is exchanged for the information.
Where applicable law provides the right to opt out of these practices, Simulator Vault will provide an appropriate privacy choice or opt-out mechanism.
Marketing Communications
If you choose to receive promotional emails or other marketing communications from Simulator Vault, we may use your contact information to send those communications.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
Even if you unsubscribe from marketing communications, we may still send non-promotional communications relating to:
-
Orders
-
Payments
-
Shipping
-
Returns
-
Refunds
-
Warranty matters
-
Customer-support requests
-
Account or security matters
-
Other transactional communications
Data Sharing and Privacy Choices
Depending on your location and applicable law, you may have the right to opt out of certain uses or disclosures of personal information, including certain targeted advertising or data-sharing activities.
Where required, Simulator Vault may provide a Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar privacy-control link through the website.
You may also contact us at:
to ask about available privacy choices.
Where required by applicable law and supported by our website platform, we may recognize legally valid browser-based opt-out preference signals.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights relating to your personal information.
These rights may include the ability to:
-
Request access to personal information we maintain about you
-
Request correction of inaccurate personal information
-
Request deletion of certain personal information
-
Request a copy of certain personal information
-
Request information about categories of personal information collected or disclosed
-
Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
-
Withdraw consent where processing is based on consent
-
Appeal certain decisions regarding a privacy request where applicable
-
Exercise privacy rights without unlawful discrimination
These rights are not absolute and may be subject to exceptions under applicable law.
For example, we may need to retain certain information to complete transactions, maintain required business records, prevent fraud, resolve disputes, or comply with legal obligations.
How to Submit a Privacy Request
To submit a privacy request, contact:
Please provide enough information for us to understand and respond to your request.
We may need to verify your identity before completing certain requests.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require documentation confirming the agent’s authority and may also need to verify your identity directly.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
-
Complete transactions
-
Maintain order and customer-service records
-
Fulfill warranty or support obligations
-
Maintain tax and accounting records
-
Prevent fraud
-
Resolve disputes
-
Enforce agreements
-
Comply with applicable legal requirements
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Data Security
Simulator Vault uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Our store and checkout operate through secure ecommerce and payment-processing systems.
However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure.
Customers should also protect their account credentials and notify us if they believe their Simulator Vault account or personal information has been compromised.
Children’s Privacy
Simulator Vault is not intended for children under the age of 18 to make purchases independently.
We do not knowingly seek to collect personal information directly from children for the purpose of allowing them to purchase products.
If you believe a child has provided personal information to Simulator Vault inappropriately, please contact us at:
International Data Processing
Although Simulator Vault currently ships within the United States, our website may be accessible from other locations.
Personal information may be processed or stored in locations other than the state or country where it was originally collected, including through Shopify and other service providers.
Where applicable, data transfers will be handled in accordance with applicable legal requirements and the safeguards maintained by the relevant service providers.
Third-Party Websites and Services
Simulator Vault may link to manufacturer websites, software providers, financing providers, installation partners, or other third-party websites and services.
This Privacy Policy applies to Simulator Vault and does not govern the independent privacy practices of third parties.
Customers should review the privacy policies of third-party services they choose to use.
Business Transfers
If Simulator Vault or Muffins Pumpkin LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
Any successor that receives personal information will remain subject to applicable privacy obligations.
Legal and Security Disclosures
We may disclose personal information if we reasonably believe disclosure is necessary to:
-
Comply with applicable law, regulation, subpoena, court order, or other valid legal process
-
Respond to lawful requests from government authorities
-
Detect or prevent fraud
-
Protect the security of our website or systems
-
Protect the rights, property, or safety of Simulator Vault, our customers, or others
-
Establish, exercise, or defend legal claims
Relationship to Other Simulator Vault Policies
This Privacy Policy addresses the collection, use, disclosure, and protection of personal information.
Purchases and use of the Simulator Vault website are also subject to:
Terms of Service
https://simulatorvault.com/policies/terms-of-service
Shipping Policy
https://simulatorvault.com/policies/shipping-policy
Return & Refund Policy
https://simulatorvault.com/policies/refund-policy
Nothing in this Privacy Policy is intended to override consumer rights that cannot legally be waived.
Changes to This Privacy Policy
Simulator Vault may update this Privacy Policy periodically to reflect changes in our website, technology, service providers, privacy practices, or legal requirements.
The current version will be posted at:
https://simulatorvault.com/policies/privacy-policy
The Effective Date at the top of this policy indicates when it was most recently updated.
Where required by applicable law, we may provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:
Simulator Vault
Operated by Muffins Pumpkin LLC, d/b/a Simulator Vault
Email: support@simulatorvault.com
Phone: 213-224-9868
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Website:
https://simulatorvault.com
Contact Page:
https://simulatorvault.com/pages/contact